FAQs
Using the models
Why are my scores different from what I’ve seen before?
The upgraded SAFE version offers additional configurable options. If your fatigue scores differ from before, it may be due to changes in settings. Check the Preferences Screen for Default Preparation Time and Default Commute Time, which were previously set to 1 hour. Administrators should verify the Administrator Settings and the Preferred main sleep settings for any custom main sleep configurations for sountries where your aircrew are based and ensure they align with the prior version. When uploading rosters via Excel or CSV, review the Commute settings column for any custom commute times.
What is the Duty risk metric?
The Duty Risk Metric is a new metric that FRMSc has developed to determine the overall risk of a fatigue incident during a duty. See Duty risk metric to learn more.
What are the default Cabin Crew ULR Sleep Patterns in CARE?
CARE now supports varied sleep patterns for ULR cabin crew, including augmented duties, to accommodate diverse scheduling practices. See Cabin Crew Sleep Pattern for more details. Default sleep patterns for Cabin Crew are unchanged from previous CARE versions.
Can I use SAFE and CARE for ground crew?
No. SAFE and CARE has been developed and validated for aircrew. FRMSc has its own shiftworkers model, the Fatigue Risk Index (FRI) that has been developed for shift workers, including ground crew.
Using the application
The performance of the application is not great.
Unfortunately, no application is free from errors and bugs. While our application is relatively stable due to years of development and maintenance, there might be areas that need improvement. You can reach out to us at info@frmsc.com to tell us more about your issues.
In the meantime, we recommend that you access our product suite (SAFE and CARE) through Chromium-based browsers (Microsoft Edge, Google Chrome) or Apple's Safari. While the application works well in Firefox, Chromium-based browsers deliver optimum performance and functionality.
I don't see a button to add activity through UI.
There are no main menu buttons to add activity to a duty. Instead, right-click on the duty to which you want to add the activity and choose Activity from the context menu. See our UI workflow for step-by-step instructions to add activity.
When uploading duty and activity, I get errors, but I don't see how to resolve them.
When you bulk upload the schedule, you won't be able to resolve the errors from UI. You must return to the CSV file and resolve the error shown in the UI.
Then, delete the roster with faulty data and re-upload the schedule.
Why can’t I unlock a Roster?
Rosters that are locked can only be unlocked by the user who locked them or by your instance administrator.
What is sharing rosters?
Sharing rosters is a new function that enables private rosters to be shared with other users in your operation or for private or public rosters to be shared with users in another instance, or in a read-only format with people who do not have a SAFE license.
I’ve got existing Excel/CSV roster data, can I still upload them into the upgraded SAFE?
Yes. The upload templates are backward compatible with the previous version of SAFE and CARE and so they can still be used. The upgraded version has 3 additional columns - the end of the duty data for Crew Preparation time, Crew commute time, and Cabin Crew rest pattern.
Using the APIs
How do I connect to the API?
API usage is included in your licensing terms. To verify API licensing, the instance administrator can check for an API tab on the Settings Page. If there is an API tab then you have a license. If absent, contact us to discuss adding API access to your license. For connection instructions, refer to the SAFE API documentation.
Why aren’t I getting fatigue scores back into my Crew Management software?
Integration with our models varies across different crew management software providers. If you are not getting expected information back into your crew management software, please contact your crew management software provider.